Internship in Customer Service

Location: Konstantynów Łódzki

We are looking for a committed individual to join our Customer Service team and assist us with day-to-day customer service/sales operations. If you are studying Marketing, Management or related subject, enjoy working with clients and would like to gain practical experience in an international organization - this opportunity could be for you.

What we offer:

A genuine opportunity to get involved in the day-to-day work of the Customer Service department, allowing you to quickly gain practical skills and gain an inside understanding of our processes

Interesting tasks and challenges that help develop skills in a customer service environment

Experience working in an international and multicultural team, which opens the door to further career opportunities within a global organization

Option for hybrid working

Collaborate with external and internal customers and coordinate with other departments such as Sales, Supply Chain and Logistics in order to generate solutions to questions and complaints of all sorts (among others: quotations, invoicing, master data, quality)

Manage a portfolio of customers, for which you will be the main contact point.

You report and contribute to solutions for possible problems and complaints to assure a high customer satisfaction

Manage incoming customer orders:

Request and confirm delivery dates and keep track of customer specific expectations

Keep the customer informed of production, planning & shipping

Consult with our production plants to get information about the supply status

Organize special logistic services for our customers like consignment stocks

Support actively the Sales organization for prospection of new customers and for opportunity detection with existing customers:

1. Update of customer master data
2. Maintain price lists and prepare price quotations
3. Respond to customer requests for documents or Certifications, etc.
4. You contribute actively to a timely payment of invoices by our customers

Very good command of Polish and English; knowledge of additional Eastern European languages is an advantage

Confidence working with common office IT tools, including Microsoft Teams and Outlook

Stress resistant and excellent communication skills (verbal and written)

Analytical and problem-solving skills

Able to set priorities and to work in a structured way, with a high level of autonomy

Team player and flexible

Attention to detail

Experience with ERP system is a plus